SSL Encryption
All your data is encrypted using 256-bit SSL technology.
Your Data Is Never Sold
Your personal data is never sold to third parties.
Full Control
You can view, correct, or delete your data at any time.
Secure Servers
All data is stored in secure data centers with no unauthorized access possible.
Regular Audits
Independent security experts regularly audit ZK999's systems.
Instant Alerts
You will be notified right away if any suspicious activity is detected on your account.
01 Introduction & Scope
ZK999 is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This privacy policy explains how ZK999 collects, uses, and protects your personal information.
By using ZK999's website, mobile app, or any of our services, you are considered to have agreed to this privacy policy. Please read it carefully before registering. If any part is unclear, our support team is always ready to help.
This privacy policy has been developed in line with international data protection standards. We handle your data in compliance with the GDPR (General Data Protection Regulation) and applicable local laws. Every aspect of ZK999's operations is conducted with full transparency.
Scope of Application
This privacy policy applies to ZK999's main website, mobile app, live chat, and all other digital channels.
02 What Data We Collect
ZK999 only collects the information needed to deliver the best possible service. Below is a detailed breakdown of what we collect:
| Data Type |
What We Collect |
Collection Time |
| Identity Information |
Name, date of birth, national ID number |
During Registration & KYC Verification |
| Contact Information |
Mobile number, email address |
At Registration |
| Financial Information |
Mobile banking number (Mobile Banking/Nagad/Rocket), transaction history |
During Deposits & Withdrawals |
| Technical Information |
IP address, device type, browser, operating system |
During Platform Use |
| Gaming Behavior |
Game history, bet amounts, session duration |
During Gameplay |
| Communication Log |
Support Chat & Email Content |
Support Usage Time |
Minimal Data Collection Policy
ZK999 always follows a "minimum data collection" principle. No information beyond what is necessary to provide our services is collected.
03 How Your Data Is Used
ZK999 uses the data collected under this privacy policy solely for its stated purposes. Your information is never used for any other purpose without your consent.
- Account Management: Your information is used to create, verify, and manage your account.
- Transaction Processing: Financial information is required to securely process deposits and withdrawals.
- Service Improvement: Your gaming behavior is analyzed to improve your overall experience.
- Promotional Communications: With your consent, you will be notified about relevant offers and bonuses.
- Security Assurance: Data is analyzed to help prevent fraud and money laundering.
- Legal Obligations: Required data is retained in accordance with regulatory authority requirements.
- Responsible Gaming: Unusual gaming behavior is detected and members are offered appropriate support.
- Customer Support: Your data is used to resolve issues quickly and effectively.
Unsubscribe from Promotional Messages
You can opt out of promotional emails or messages at any time. Contact our support team and it will take effect within 24 hours.
04 Sharing Data with Third Parties
Under ZK999's privacy policy, your personal data is never sold or rented to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances:
- Payment Provider: Necessary information is shared to process transactions via Mobile Banking, Nagad, and Rocket.
- Game Provider: Limited data may be shared with specific software providers for Live Casino or slots games.
- Regulatory Authority: Providing data to licensing authorities may be mandatory when required by law.
- Law Enforcement Authorities: Data may be disclosed in response to a court order or other legal obligation.
- Technology Service Provider: Companies contracted to provide cloud hosting or cybersecurity services.
Before sharing any information with third parties, ZK999 ensures they maintain data protection standards equivalent to ZK999's own privacy policy. Third parties have no right to use your information beyond what is specified in the agreement.
Secured Agreement
Data Processing Agreements (DPA) are signed with all third parties to ensure the protection of your information.
05 Cookie Policy
ZK999's website and app use cookies — small text files stored on your device that help improve your browsing experience. The following types of cookies are used under ZK999's privacy policy:
- Essential Cookies: These are essential for maintaining login sessions and running core platform functions. These cookies cannot be disabled.
- Functional Cookies: Remembers your language preference, theme settings, and game choices.
- Analytics Cookies: To understand which parts of the site are used most — this is completely anonymous.
- Security Cookies: Helps detect harmful activity and fraud.
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.
Cookie Preferences
On your first visit to ZK999, you will be asked to consent to cookies. You can change this preference at any time.
06 Security Measures
ZK999 employs industry-leading technology to keep your data secure. As part of our privacy policy, multiple layers of protection are always active.
- TLS 1.3 / SSL Encryption: All data transfers on the website and app are fully encrypted.
- AES-256 Database Encryption: Stored data is protected with military-grade encryption.
- Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
- Real-Time Monitoring: An automated system monitors for suspicious activity 24/7.
- Regular Security Audits: Independent security experts audit the system every three months.
- Data Backup: Secure copies of data are backed up to multiple servers daily.
- Access Controls: Only authorized ZK999 staff can access specific data.
In the event of a data breach, ZK999 will notify the relevant authorities and affected members within 72 hours, in line with international standards.
Stay Protected
Keep your password strong, never share it with anyone, and contact our support team immediately if you notice anything suspicious.
07 Your Data Rights
Under ZK999's privacy policy, you have full control over your own data. In accordance with international data protection laws, you are entitled to the following rights:
- Right to Access: You have the right to know what information ZK999 holds about you.
- Right to Rectification: Contact the support team to request corrections to any inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you may request the complete deletion of your data.
- Right to Data Portability: Option to export your data in a structured format.
- Right to Restrict Processing: You can opt out of your data being used for specific purposes.
- Right to Object: The right to object to profiling or certain types of data processing.
- Right to Withdraw Consent: You may withdraw any previously given consent at any time.
To exercise any of these rights, contact ZK999's support team. Requests are typically handled within 30 days. Complex cases may take up to 90 days.
Legal Obligations
In certain cases, legal or regulatory requirements may prevent us from deleting or restricting specific information. You will be informed in detail if this applies.
08 Protection of Minors' Data
ZK999 strictly prohibits anyone under 18 from using the platform. Under our privacy policy, we do not knowingly collect data from minors.
- Age is verified at the time of registration.
- If a user is found to be under 18, their account will be closed immediately.
- Any data found to have been collected from a minor is deleted immediately.
- If requested by a parent or legal guardian, full details regarding the relevant data will be provided.
A Note for Parents
If you have any concerns about your child using ZK999, please contact our support team immediately. We will act promptly.
09 Privacy Policy Updates
ZK999 reserves the right to update this privacy policy at any time. Changes may occur due to service updates, legal requirements, or technological developments.
- Registered members will be notified in advance of any significant changes via email or platform notification.
- You can check the "Last Updated" date at the top of this page to see the most recent changes.
- Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy.
- You have the right to close your account if you do not agree to the updated policy.
Stay Informed About Updates
Keep notifications enabled in your profile to stay updated on the latest privacy policy changes. You will always be notified before any significant changes take effect.
10 Contact & Complaints
If you have any questions, concerns, or complaints regarding the Privacy Policy, please reach out to ZK999's dedicated Privacy Team. We're always here to help.
- Live Chat: Click the live chat icon on any page of the platform to speak with us directly — available 24/7.
- Email: [email protected] — typically responded to within 24 hours.
- Response Time: 24–48 hours for standard requests; up to 30 days for complex cases.
If your complaint is not resolved to your satisfaction, you have the right to escalate it to the relevant regulatory authority.
Support in Bangla
ZK999's support team speaks Bengali. Feel free to reach out in your own language for any privacy-related queries.